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FAQs

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Most Asked FAQs:

How long does it take to set up an account?
Orders are usually set up within 24 hours.

I currently host with another web hosting company.  Will you transfer my site?
Yes, your site will be transferred for free if you decide to switch to our web hosting company. 

How do I access my CpanelX control panel?
You can login to your CpanelX control panel at http://yoursite.com/cpanel where "yoursite" is your own domain name.

I am new to hosting sites.  Will you offer support?
Yes we offer 24/7 e-mail support.  Just send us your question and you should expect a response in less than 2 hours.  Usually the response time is about 30 minutes.

Is there a manual I can reference to use CpanelX?
Yes, you will be able to access it once you order a hosting plan.

Which folder do I upload my web pages to?
You should place all of your web documents in the public_html directory.

I keep getting errors when trying to publish with Frontpage?
The most common problem is not using the full url when uploading your site. Make sure you use the entire ftp.domain.com in the address you are attempting to publish to.

Do you give any promotional products if I sign up for one of the hosting plans?
Yes, we currently offer free professional search engine submission.  You will also receive a program that will blast an ad about your web site to millions of engines and directories.  You can always expect suggestions on the best places of where to promote your web site.

How long does it take for my DNS changes to update world wide?
Normally you can expect to see your web site DNS to change within 24-48 hours once you have made the modifications at your registrar.

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